APA Center for Organizational Excellence: Best Practice Honoree

The Awards

Free On-site Health Clinic Raises Morale

Utah — ARUP Laboratories‘ free on-site clinic has done more than keep its employees healthy — it has kept the company healthy, too, by raising employee morale and retention. The clinic is part of this Utah-based company’s extraordinary benefit plan available to all employees who work more than 20 hours per week, their eligible dependents and domestic partners.

The clinic treats approximately 600 people per month for everything from routine physical exams to urgent care such as flu, abdominal pain, etc. ARUP also has a separate on-site pharmacy available.

ARUP Laboratories, which has grown to nearly 1,500 employees since its inception in 1984, operates 24 hours, seven days a week to provide clinical reference laboratory services for patients and physicians from Salt Lake City to the East Coast.

One positive side effect of the on-site clinic is the positive local and national media exposure the company has received, which, in turn, has created a substantial increase in the number of job applications. In 2002, ARUP received more than 11,000 applications for employment for approximately 350 positions. The company was named one of Fortune magazine’s “100 Best Companies to Work For” in January 2003. In July, Health magazine named them one of the “Top 10 Healthiest Companies for Women.”

The most recent employee satisfaction survey revealed that 58 percent of respondents felt that the benefits package had a “high influence” on their decision to join ARUP and 84 percent indicated that the benefits package had a “high influence” on their decision to remain employed at ARUP. It also showed that more than 80 percent of employees were satisfied with the “overall” clinic and that they enjoyed the convenience and ease of using it.

Both the company and the employees benefit because medical help is sought sooner, so that unattended problems don’t become more serious. It takes less time for employees to visit the clinic than leave for an office visit, so there is improved productivity. ARUP’s cost to run the clinic is approximately $400,000 and company officials estimate that it saves roughly $500,000 per year in comparison to insured health services off site.

"We have always known that the key to our success is the way we care about our fellow workers. Winning this award is a welcome confirmation that we are on the right track."

Ken Golder
Holiday Inn River Centre