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R-E-S-P-E-C-T, find out what it means...

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Does it seem the Golden Rule of respect has started to tarnish in your workplace? As a mid-level manager, I have noticed a surge in the number of employee conflicts or complaints that seem to have a theme of disrespect or a lack of regard for others at the core. Through conversations with other leaders, it doesn’t seem my agency is alone in this struggle.

I recently had the opportunity to learn about an organization that has developed a strategy to address this trend. Robley Rex Veterans Administration Medical Center, located in Louisville won the Kentucky Psychological Association’s 2011 State-Level Psychologically Healthy Workplace Award. One of the primary reasons they won the award was due to the programming they have put in place to address civility, respect and employee engagement.

The Robley Rex VA Medical Center has implemented a national initiative by the U.S. Department of Veteran Affairs called CREW. CREW stands for Civility, Respect and Engagement in the Workplace. By openly discussing and guiding employees in how they treat one another in daily interactions, the following changes have been reported by employees in their annual all-employee survey:

Increased:

  • communication
  • teamwork
  • trust
  • respect
  • patient satisfaction
  • staff engagement

As well as decreased:

  • sick leave
  • EEO complaints

It seems addressing these issues in a structured format has had a huge impact in restoring civility, increasing respect and improving engagement for their organization. You can learn about CREW here and read more about civility at work in the Psychologically Healthy Workplace Program's Good Company Newsletter.

Are you seeing similar kinds of challenges in your workplace? What strategies have you found to improve respect within your organization? Let’s return the shine to our Golden Rule!

Photo Credit: http://www.flickr.com/photos/gorillaradio / CC BY-NC-ND 2.0

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1 Comments

This is a very inspiring article. I have been reporting and filming a documentary about workplace bullying since 2007 and I think the current trend to address respect in the workplace is inspiring. A conflict management consultant recently told me that the problem many workplaces have is that they don't deal with employee problems until they have escalated to the point that it may well be impossible to find a workable solution. I do hope that this approach continues to be adopted since it will go a long way toward preventing the need for people like me to make documentaries. Many thanks - Bev

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About this Entry

This page contains a single entry by Dr. Elizabeth McKune published on June 8, 2012 11:24 AM.

Is Your Job Totally Bucc? Why Lil' C Loves His Job was the previous entry in this blog.

We Still Want to Know Why You Love Your Job is the next entry in this blog.

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