Articles & Research Abstracts
Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis
|Author||Harter, James K.; Schmidt, Frank L.; Hayes, Theodore L.|
|Source||Journal of Applied Psychology|
|Source Type||Journal Article|
Focused on a meta-analytic review of 7,939 business units in 36 companies to assess the link between employee outcomes of satisfaction and engagement and business outcomes of customer satisfaction, productivity, profit, turnover and accidents. Their results indicated that higher levels of both employee satisfaction and employee engagement were associated with greater customer satisfaction, productivity, and profit, and decreased turnover and accidents. This equated to increased profits of $80,000 to $120,000 on average.
|Keywords||performance, profit, turnover, accidents, customer satisfaction, employee engagement, employee satisfaction|
Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87(2), 268-279.