APA Center for Organizational Excellence: Abstract Detail: Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis

Resources for Employers

Articles & Research Abstracts

Complete Reference

Title

Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis

Available Online http://hy2ju6vj2n.search.serialssolutions.com/d...
Author Harter, James K.; Schmidt, Frank L.; Hayes, Theodore L.
Source Journal of Applied Psychology
Source Type Journal Article
Summary

Focused on a meta-analytic review of 7,939 business units in 36 companies to assess the link between employee outcomes of satisfaction and engagement and business outcomes of customer satisfaction, productivity, profit, turnover and accidents. Their results indicated that higher levels of both employee satisfaction and employee engagement were associated with greater customer satisfaction, productivity, and profit, and decreased turnover and accidents. This equated to increased profits of $80,000 to $120,000 on average.

Keywords performance, profit, turnover, accidents, customer satisfaction, employee engagement, employee satisfaction
Reference

Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87(2), 268-279.

"The Psychologically Healthy Workplace Award was an excellent process, which provided us with invaluable information that will greatly assist us in moving forward with our initiatives in health, wellness, and safety. The bonus was that we won the award!"

Josie Ryan
Director of Health and Wellness
Northwoodcare Inc. and Northwood Homecare Ltd