APA Center for Organizational Excellence: Abstract Detail: Can employees be emotionally drained by witnessing unpleasant interactions between coworkers? A diary study of induced emotion regulation

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Title

Can employees be emotionally drained by witnessing unpleasant interactions between coworkers? A diary study of induced emotion regulation

Available Online http://www.tandfonline.com/doi/abs/10.1080/0267...
Publication Date April-June 2012
Author Peter Totterdell, M. Sandy Hershcovis, Karen Niven, Tara C. Reich and Chris Stride
Source Work and Stress
Source Type Journal Article
Summary

The current article focuses on investigating how employees feel after witnessing unpleasant interactions between coworkers. The authors used a diary methodology. The results indicated that employees felt more emotionally drained after witnessing unpleasant interactions between coworkers rather than witnessing pleasant interactions between coworkers. Employees who saw the interactions firsthand were more distressed than employees who heard about the interaction, while employees who took the target’s perspective felt more distressed than employees who did not take the target’s perspective. Hence, unpleasant interactions among coworkers can spill over to others, having adverse consequences – even if those consequences may be mild.

Keywords unpleasant interactions between coworkers, emotional drain, anxiety, diary
Reference

Totterdell, P., Hershcovis, M. S., Niven, K., Reich, T. C., & Stride, C. (2012). Can employees be emotionally drained by witnessing unpleasant interactions between coworkers? A diary study of induced emotion regulation. Work & Stress, 26, 112-129. doi: 10.1080/02678373.2012.681153

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The Honorable Alexis M. Herman
Former U.S. Secretary of Labor