Articles & Research Abstracts
The behavior making work even more stressful
|Publication Date||January 6, 2017|
|Source Type||Online News Article|
This article focuses on the prevalence and negative effect of workplace rudeness. The article suggests that workplace rudeness is becoming more common based on polls taken over the last two decades. The article attributes the increase in rudeness partly to increased stress. Specifically, stressed employees are more likely to have quicker negative reactions, are most sensitive, and may even perceive less time to be friendly. In addition, the article highlights technology as a contributing factor, as messages can be misinterpreted. Organizations are advised to take steps during the selection process, such as administering behavioral questions, to identify incivility. In sum, as workplace stress increases, and rudeness and incivility become more common, organizations are advised to take steps to mitigate potential problems.
|Keywords||Rudeness, incivility, stress, technology, selection, behavioral questions|
Robaton, A. (2017, January 6). The behavior making work even more stressful. CBS News [Online]. Retrieved January 13, 2017, from https://www.cbsnews.com