APA Center for Organizational Excellence: Abstract Detail: The behavior making work even more stressful

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Title

The behavior making work even more stressful

Available Online http://www.cbsnews.com/news/the-behavior-making...
Publication Date January 6, 2017
Author Anna Robaton
Source CBS News
Source Type Online News Article
Summary

This article focuses on the prevalence and negative effect of workplace rudeness. The article suggests that workplace rudeness is becoming more common based on polls taken over the last two decades. The article attributes the increase in rudeness partly to increased stress. Specifically, stressed employees are more likely to have quicker negative reactions, are most sensitive, and may even perceive less time to be friendly. In addition, the article highlights technology as a contributing factor, as messages can be misinterpreted. Organizations are advised to take steps during the selection process, such as administering behavioral questions, to identify incivility. In sum, as workplace stress increases, and rudeness and incivility become more common, organizations are advised to take steps to mitigate potential problems.

Keywords Rudeness, incivility, stress, technology, selection, behavioral questions
Reference

Robaton, A. (2017, January 6). The behavior making work even more stressful. CBS News [Online]. Retrieved January 13, 2017, from https://www.cbsnews.com

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