APA Center for Organizational Excellence: Abstract Detail: How faking your feelings at work can be damaging

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How faking your feelings at work can be damaging

Available Online http://www.bbc.com/capital/story/20180619-why-s...
Publication Date June 20, 2018
Author Keren Levy
Source BBC
Source Type Online News Article

This article focuses on employees who experience emotional labor at work. The article states that employees can experience burnout and emotional exhaustion from frequently having to display emotions that conflict with their true feelings. The article explains the two ways people handle emotional labor (surface acting and deep acting) and the positive and negative effects that can result. The article concludes that an organizational climate of authenticity can be beneficial in helping employees be more empathetic and in giving employees a break from high levels of emotional regulation.

Keywords Emotional labor, emotional exhaustion, burnout, climate

Levy, K. (2018, June 20). How faking your feelings at work can be damaging. BBC. Retrieved June 27, 2018, from http://www.bbc.com/

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IBM Research Division