APA Center for Organizational Excellence: Diversity and Inclusion

Resources for Employers

Diversity and Inclusion

On this page, you’ll find a collection of resources related to workplace diversity and inclusion, including articles and research abstracts, book recommendations and links to other high-quality resources. Check out the slide presentation about the role of diversity and inclusion in a psychologically healthy workplace, below, and share it with the HR staff and managers in your organization to help get the conversation started.

General Overview and Online Resources

Search our database of professional, academic and popular press literature for articles about employee recognition

Diversity and Inclusion topics page from SHRM

The Business Case for Diversity (SHRM membership required to access)

How to Develop a Diversity and Inclusion Initiative (SHRM membership required to access)

DiversityInc magazine

Profiles in Diversity Journal

National Organization on Disability – Disability Employment Best Practices

Human Capital Institute Diversity and Inclusion Resources

Why Diversity Matters – McKinsey.com

Diversity and Inclusion: The reality gap – Deloitte.com

Articles and Resources from the American Psychological Association

Diversity and Inclusion: Are You Rewarding the Right Things? (newsletter)

Generational differences at work (Monitor)

Survey Explores Discrimination-Stress Link, Implications for the Workplace

Managing the Stress of Discrimination at Work (newsletter)

Valuing Diversity Project (APA Public Interest)

Discrimination: What it is, and how to cope (APA Help Center)

Books on Workplace Diversity and Inclusion

Titles and descriptions come from the APA Center for Organizational Excellence’s Amazon Associates Store.

Reinventing Diversity: Transforming Organizational Community to Strengthen People, Purpose, and Performance

By Howard J. Ross (2011)

Diversity in business and other organizations has been a goal for more than a quarter of a century, yet companies struggle to create an inclusive work place. In Reinventing Diversity, one of America’s leading diversity experts explains why most diversity programs fail and how we can make them work. In this guide, Howard Ross uses interviews, personal stories, statistics, and case studies to show that there is no quick fix, no easy answer. Acceptance needs to become part of the culture of a company, not just a mandated attitude. People still feel alienated because of their race, language, gender, sexuality, ethnicity, or culture. Many of these prejudices are unconscious and exclusions unintentional. Only through challenging our own preconceived notions about diversity can we build a productive and collaborative work environment in which all people are included.

The End of Diversity As We Know It: Why Diversity Efforts Fail and How Leveraging Difference Can Succeed

By Martin Davidson (2011)

Davidson explores the flaws in how companies typically manage diversity. They don’t integrate diversity into their overall business strategy. They focus on differences that have little impact on their business. And often their diversity efforts end up hindering the professional development of the very people they were designed to help. Davidson explains how what he calls Leveraging Difference turns persistent diversity problems into solutions that drive business results. Difference becomes a powerful source of sustainable competitive advantage instead of a distracting mandate handed down from HR. To begin with, leaders must identify the differences most important to achieving organizational goals, even if the differences aren’t the obvious ones. The second challenge is to help employees work together to understand the ways these differences matter to the business. Finally, leaders need to experiment with how to use these relevant differences to get things done. Davidson provides compelling examples of how organizations have tackled each of these challenges.

Managing Diversity: A Complete Desk Reference & Planning Guide

By Lee Gardenswartz and Anita Rowe (2010)

Aiming to create professional environments where differences are valued and people from divergent backgrounds can work productively together, this examination is designed to help create humane, prosperous, and productive organizations. Ideal for CEOs in the executive suite as well as supervisors on the shop floor, this guide combines systemic, strategic-level possibilities with a continuous array of both practical and tactical charts, tools, grids, assessments, models, and checklists, guaranteed to provide managers of all types with the tools they need to create a positive atmosphere. Suggestions, questions, and considerations regarding the steps an organization can take regarding culture change are featured throughout, making this the quintessential resource for those charged with the task of diversity
implementation from start to finish.

Transformational Diversity: Why and How Intercultural Competencies Can Help Organizations to Survive and Thrive

By Fiona Citkin and Lynda Spielman (2012)

Both a strategy and an implementation road map of a new brand of diversity, this book focuses on developing a workplace culture that is inclusive of all employee populations and making an organization globally prepared. It seeks to fix stagnating “domestic” diversity and to revise current diversity programs through a strong infusion of cross-cultural perspective with intercultural business competencies training. This practical guide helps Human Resources leaders re-energize or revisit their work in light of pressures from increasingly diverse workforce populations, tough economic times, and the need to develop
globally minded corporate cultures.

Diverse Teams at Work: Capitalizing on the Power of Diversity

By Lee Gardenswartz and Anita Rowe (2003)

Strategies for making differences in work teams an asset, not a liability are provided in this practical guide. Team members are helped to understand and make the most of their differences and to overcome barriers to achievement that are sometimes the result of diversity. More than 50 worksheets provide teams, team leaders, trainers, and consultants with processes, guidance, and tools to learn how to diversify groups while building relationships. An appendix provides an annotated list of resources, including books, training activities, and videos that are helpful in developing group members and training team leaders.

APA Handbook of Intercultural Communication

Edited by David Matsumoto (2010)

In today’s globalized world of international contact and multicultural interaction, effective intercultural communication is increasingly a prerequisite for social harmony and organizational success. This handbook illustrates how the practical, problem-solving approach of applied linguistics can illuminate a range of issues that arise in real-life intercultural interaction. Experts from a range of social science disciplines, including psychology, applied thoughts, and anthropology, describe, analyze, and where possible, propose solutions to language-related problems. This book presents theoretical and applied examinations of topics that have contemporary relevance in intercultural settings, including power, dominance, discrimination, social boundaries, taboos, conflict, and identity. Applied chapters cover intercultural communication in school, work, and healthcare settings; as well as in intimate relationships, and in training environments.

Diversity in Organizations: Concepts and Practices

Edited by Mary Ann Danowitz, Edeltraud Hanappi-Egger and Heike Mensi-Klarbach (2012)

A core text for modules in diversity management that examines concepts, research and practices from Europe and the wider world, in particular to United States, to provide approaches to diversity and inclusivity which recognize the importance of organizational and individual considerations in historical, political, social and cultural contexts.

The Psychology and Management of Workplace Diversity

Edited by Margaret S. Stockdale and Faye J. Crosby (2003)

This book is a collection of articles that provide sophisticated and comprehensive views of the challenges and opportunities that diversity poses for organizations, their leaders, and their members. It examines how diversity has, does, and should work with respect to a series of dimensions, including gender, race or ethnicity, age, disability, obesity, sexual orientation, and social class and offers guidance on how organizations can change to become more multiculturally inclusive, describes diversity management around the globe, and suggests some strategies for managing diversity.

Handbook of Workplace Diversity

Edited by Alison M. Konrad, Pushkala Prasad and Judith K. Pringle (2006)

This book showcases the scope of international perspectives that exist on workplace diversity and is the first to define this hotly contested field. Part I of the book dissects the theoretical reasons and shows how the study of workplace diversity follows different directions. Part II critiques quantitative and qualitative research methods within the field, while Part III investigates the parallels and distinctions between different workplace groups. Key issues are drawn together in an insightful introduction from the editors, and future directions for research are proposed in the conclusion. The Handbook of Workforce Diversity is an indispensable resource for students and academics of human resource management, organizational behavior, organizational psychology and organization studies.

Leading with Your Heart: Diversity and Ganas for Inspired Inclusion

By Cari M. Dominguez and Jude Sotherlund (2010)

Focusing on business leadership practices that encourage diversity and inclusivity, this proposal explores the benefits of forging policies within companies that are not only fair-minded but also principled. This guide will inspire HR managers by pointing out the need to create workplace environments guided by moral, ethical, and equal opportunity principles and built on a foundation of fairness, openness, accountability, as well as legal rights. The authors argue that warding off discriminatory practices is not just about doing the right thing or about following the letter of the law but instead is about bettering workplaces, nurturing the spirit of employees, cultivating people resources, and propelling forward through the productivity and ingenuity of talent.

Diversity in Organizations

By Myrtle P. Bell (2006)

Diversity in Organizations is a comprehensive research-based text that will guide you through both the basics and details of the field. In-depth explorations of topics ranging from why diversity is important to how to become a diversity friendly employer provide practical information. You will also learn how to become a diversity-friendly employer, include workers often devalued, and how both dominant and non-dominant group members can work to effect change.

Understanding and Managing Diversity, 4th Edition

By Carol Harvey and M. June Allard (2008)

This book uses applications to clarify and understand the complexity of a diverse workforce, and how it can be used as an organizational asset. This edition covers the forces acting for and against the shift to a more diverse workforce and the application of the theories and practices that lead to inclusive management. For HR professionals to understand the complexities of organizational change and management practices that will encourage and promote the inclusion of diverse workers.

Harvard Business Review on Managing Diversity

By R. Roosevelt Thomas, David A. Thomas, Robin J. Ely and Meyerson Debra (2002)

This collection of classic articles, case studies, and first person perspectives provides a broad range of perspectives on affirmative action, career development for minorities and women, and other HR-related policies.

Diversity Training, ASTD Trainer’s Workshop

By Cris Wildermuth with Susan Gray (2005)

Diversity Training puts a different and powerful spin on the term diversity. This volume offers a fresh perspective designed to help you and your organization find common ground. Start now by learning to differentiate myth from fact, get management on board, and increase employee job satisfaction and reduce turnover by creating a positive working environment for everyone. In addition, the icon-driven format is easy to follow, and the supporting digital content (available by download from ASTD) provides helpful complimentary information.

Trainer’s Diversity Source Book

By Jonamay Lambert and Selma Myers (2005)

Presenting fully developed diversity training activities and updated to include advice on facilitating diversity training, including case studies of difficult situations, refined exercises rewritten to include expanded activities, and diversity quotations, this handbook helps trainers and group leaders design and lead sessions that confront problems and tensions. Turning diversity from a challenge into an asset, these compelling, interactive, and engaging activities foster inclusive environments, allowing trainers to raise individual, team, and organizational awareness of a host of diversity issues. Developed to create safe places for dialogue, these activities allow workers to discuss “unspoken” challenging topics, increasing cultural awareness and competence for the entire organization. The guide’s analysis of the activities’ impact brings a fresh approach to and allows for an evaluation of these training aides. The CD-ROM includes all of the book’s diversity activities and templates for announcements, memos and reports. Trainer’s Diversity Source Book brings new concepts and usefulness to the proven tools of activities and icebreakers. It includes compelling, interactive, engaging activities that foster inclusive, positive environments that encourage participants to examine diversity issues through different lenses.

The Diversity Training Activity Book: 50 Activities for Promoting Communication and Understanding at Work

By Jonamay Lambert and Selma Myers (2009)

With our workforce becoming increasingly diverse, encouraging sensitivity and understanding in the workplace is a top priority for businesses everywhere. “The Diversity Training Activity Book” addresses such fundamental issues as change, communication, gender at work, and conflict resolution. Tested with hundreds of participants to ensure the appropriateness and effectiveness for a variety of diversity training needs, the simple activities in this book will help employees at all levels cope with cultural and gender differences and master new skills for communicating more effectively. Filled with activities, role playing exercises, sample icebreakers, and case studies, this book will help all employees create a more harmonious, open workplace no matter what their cultural background.

Professional Associations & Membership Organizations

American Psychological Association

Society for Human Resource Management


SHRM’s Diversity & Inclusion Conference & Exposition

Inclusive Diversity Conference – Human Capital Institute

The content provided above is for informational purposes only. The inclusion of any product, service, vendor or organization does not imply endorsement, recommendation or approval by the American Psychological Association, the APA Center for Organizational Excellence or the Psychologically Healthy Workplace Program. Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates.

"The University of Arizona is honored to be recognized by the Arizona Psychological Association for promoting a psychologically healthy workplace. Our life-cycle services and campus-wide partnerships are designed to promote resiliency and well-being for our most valuable resources-our employees."

Saundra Taylor
Senior Vice President for Campus Life
University of Arizona